Customer Service Bar Raised: Social Media Increases Information Flow In...
Social media are showing their value in helping respond to disasters, and some insurers are taking note. Writing on Forbes direct marketing network, Don Ball provides personal insight in his...
View ArticleBeyond Technology Modernization: Will The Circle Be Unbroken?
We have all heard about the need for insurers to ‘modernize’ their core technologies in order to survive and thrive. But how long does a system stay ‘modern?’ And is modernization enough? Several...
View ArticleBig Data and Core Systems: Is Co-existence Possible?
Big Data is making the news in all sorts of ways. It is being used by actuaries and underwriters to fine-tune selection and become more precise in pricing. It allows claims examiners to detect fraud...
View ArticleInnovation in Insurance: Different Views on Status and Direction
We have heard a lot about the need for innovation in insurance generally and using technology specifically. As we enter the last quarter of 2013, two leading analysts seem to be taking somewhat...
View ArticleCan Insurers Break Through to a New Plane of Digital Engagement with UBI?
Reports indicate that insurers have hit a low plateau in the implementation of consumer engagement strategies using digital technologies. There may be a unique opportunity, in the form of Usage-Based...
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